Cancellation Before Service Completion
Users (hospitals) may cancel a booking at any time before the scheduled service
(appointment or consultation) is delivered/completed.
Once a service has been initiated or completed, cancellation is no longer possible.
Dispute Resolution
If a hospital or doctor has concerns about a completed service, a dispute can be
raised through MODO’s internal dispute resolution mechanism.
MODO will review the case and make a final decision based on available records and
communication between parties.
Refund Policy
Payments are processed only after the service is successfully completed.
As a result, MODO does not offer refunds, as charges are only applied for services that
have been fully rendered.
Amendments to the Policy
MODO reserves the right to modify this cancellation policy at any time. Users will be
notified of any significant changes via email or platform notifications.
Contact
For any cancellation-related queries, please contact
modobackend@gmail.com.